Frequently Asked Questions

Access

Why do my dashboards look empty/null/broken when I first open the views?

There could be two reasons why dashboards do not initially populate as expected:

1. A user’s permissions have not been properly configured by HealthInfoNet

2. A user’s attribution filters within the dashboards have not been properly configured by default

Users can determine whether the issue is easily resolved by first checking their attribution filters using these instructions.

If that does not work, users can contact HealthInfoNet’s Customer Care team to troubleshoot potential permission configuration errors.

Patient Attribution

Why does the count of my attributed patients differ from what I’d expect?

As a reminder, users can brush up on HealthInfoNet’s patient attribution methodologies in case definitions are helpful of what is available (and not available).

For users belonging to organizations that submit Participant-Supplied Custom Attribution files, it’s also important to keep in mind:

1. Not all patients included in the source files are ultimately matched by HealthInfoNet at the time of initial processing/validation

2. Even patients matched by HealthInfoNet at the time of initial processing/validation are subject to attribution attrition

Predictive Risk Modeling

Where can I find the numeric values associated with the predictive risk models (instead of their textual results)?

HealthInfoNet strongly encourages the use of the Risk Class interpretation of its risk models. This translation has been implemented to help users avoid misinterpreting risk severity based on numerical results.

However, for those users that continue to have a need for the numerical values, they can be found by downloading the relevant tables on the reporting dashboards where the risk models reside.

General Functionality

Why does the filter option that I am using have fewer/an incomplete list of value options?

All dashboards use the concept of “relevant filters,” which means that if the underlying data set only has data elements A and B - and not C - then option C will not be available for selection in the corresponding filter option.

But in the event that the underlying data set does have data elements A, B, and C - and a user has applied another filter option that limits the underlying data set such that data element C is no longer present - then option C will subsequently no longer be available for selection in the corresponding filter option.

If users find that relevant filters are creating a confusing chain of inclusion/exclusion criteria, remember to use the “Revert” button located in the bottom-right corner of the view to clear all prior filter selections and start over.

Data Gaps

Why can’t I find a specific encounter record in the utilization dashboards?

If user permissions, patient attribution, and relevant filters are not impacting a user’s views, they can try looking up the patient in our Clinical Portal service to determine whether they can find the encounter of interest there.

There are times when encounter records are not always shared by participants with HealthInfoNet for various reasons.

But if the encounter record can be found in the Clinical Portal - but not in HARP - contact HealthInfoNet’s Customer Care team to report the data gap.

Downloads

Why aren’t the “Data” or “Crosstab” formats available for download (they appear grayed-out)?

When attempting to export a tabular view from a dashboard, it may be necessary to interact with the table before the Download option will allow users to export the “Data” or “Crosstab” formats. Users can do so by selecting - then de-selecting - a cell in the table then trying to select the “Data” or “Crosstab” format options again.

Downloads

Why aren’t the fields in the “Data” download format in the same order as the fields in the dashboard’s table? And why are there more fields in the download than in the table?

HARP is built within the Tableau software, which alphabetizes the fields in the “Data” download format. The “Crosstab” download format, on the other hand, will mirror the order of fields as they are in the dashboard’s table.

Sometimes there is a need to add additional fields to the download formats that do not appear in the corresponding dashboard’s table. These fields provide additional context to the downloaded content that is lost when working offline. In the “Data” download format, these fields will be included within the alphabetized ordering; in the “Crosstab” download format, these fields will be appended after the fields that are included in the dashboard’s table.

Patient Attribution

Why do I see a different set of attributed patients than my colleague?

It could be the case that two users belonging to the same organization have different user permissions. For example, one user may be associated with the parent organization while another user may be associated with a single site/location within the parent organization. Differences in user permissions drive the type and amount of attributed patients available within reporting. Users can view which organizations they have access to by viewing the Authorized Organizations utility.

If user permissions appear the same between two users, yet patient attribution still seems different, users should use the “Revert” button located in the bottom-right corner of the view to clear all prior filter selections and start over. Often times, the case of “relevant filters” may impact otherwise equal views.

For continued assistance, users can contact HealthInfoNet’s Customer Care team to troubleshoot further.

Status

How can I tell if there are issues with any of the reporting dashboards?

Users can always check the Service Status page to identify the current health of HARP by reporting dashboard and by ancillary service.

The page indicates if there are (a) no issues impacting operations, (b) specific notices impacting operations, and/or (c) maintenance/outage periods impacting operations. For all major notices, a log of all reported issues - and their resolutions - are also posted.

Releases

Where can I find out if HARP has had any recent enhancements, improvements, and/or changes that could impact my workflow?

Users can always check the Release Notes sub-sections to identify when any new features/functionality became available.

Release notes are also communicated to all users via email prior to their deployment. If users are not receiving emails, please contact HealthInfoNet’s Customer Care team to report the issue.

Data Sources

Why has information about a patient’s encounter record changed over time?

HealthInfoNet reports information about patients' encounter records as received directly from the submitting participant. The submitting participant can always choose to change content about their source encounter records if e.g., (a) there were errors on the original records or (b) if updates have been made to the records since their initial receipt by HealthInfoNet.

HealthInfoNet does not have any control over such modifications made by participants. However, should users have questions about any changes to their patients' encounters, they can always contact HealthInfoNet’s Customer Care team to report the discrepancy for further review with the submitting participant.

Data Sources

What is the timeframe of available encounter records in the utilization dashboards?

HARP contains encounter records submitted by participants through ~12:00AM of the current day with a lookback period of a full 365 days.

Predictive Risk Modeling

Why don’t my patients' encounter records with recent admission dates have readmission/return risk scores in the Patient Utilization dashboard?

Predictive risk measurement information included in relevant reporting dashboards are refreshed daily using data available from two days prior.

That means that users will likely observe what appear to be data gaps for readmission/return risk scores for encounter records until 48-72 hours following their admission dates.

Predictive Risk Modeling

Why did my patient’s risk score change?

Predictive risk measurement information included in relevant reporting dashboards are refreshed daily using data available from two days prior.

For patients with changes in demographics, encounter histories, chronic condition statuses, medications, or other health care events, their predictive risk results are subject to change with each daily refresh based on each model’s respective methodology.

Predictive Risk Modeling

Why is there a gap between my total attributed patients and those with available predictive risk results?

HealthInfoNet’s predictive risk modeling methodology requires a minimum amount of data in patients' health records to calculate risk results.

Common examples of types of patients that may not have risk results available include:

• Infants and young children

• New Mainers

• Individuals traveling from out of state (e.g., students, vacationers, etc.)

• Individuals with limited medical history reported by HIE participants

Patient Attribution

I submitted a custom attribution file but it failed because of invalid NPIs for the identified attributed providers - why did this happen?

HealthInfoNet’s validation criteria for processing Participant-Supplied Custom Attribution files includes confirming that all submitted NPI values for identified attributed providers can be found in the latest version of the NPPES NPI Registry.

If users' custom attribution files fail in processing because of invalid NPIs, they should try searching for the invalid NPIs in the NPPES NPI Registry to confirm whether the values are indeed valid.

If a reported invalid NPI value appears valid, users can contact HealthInfoNet’s Customer Care team for further assistance.