Post-Onboarding Reminders

Overview

Once new access-only or data-sharing connections have been established during the onboarding process, we want to make sure that our participants are supported in successfully implementing our health information services and in knowing which HealthInfoNet team they can contact for questions.

The following sections provide an overview of the key resources and information that participants should keep in mind as they complete onboarding activities and begin to operationalize the statewide Health Information Exchange (HIE) within their workflows.

Check-In Meetings

Following onboarding completion, our Client Engagement team will request an annual (or more frequently, if preferred/applicable) meeting with your organization’s leadership to ensure that:

• All requirements of HIE participation are being met;

• HIE services are meeting user needs; and,

• Any upcoming organizational changes that could impact HIE contracting and/or technical connections are known and are being planned for proactively

  • Examples include but are not limited to upcoming EHR implementations or migrations; VPN or firewall modifications; new or changed service locations; personnel contact updates; contractual impacts.

To request a meeting with HealthInfoNet Client Engagement, please visit our Meeting Request Form: https://hinfonet.atlassian.net/servicedesk/customer/portal/1/group/9/create/46

Helpful Resources

The following resources may be useful to your organization’s leadership and users who are newly acquainted with HealthInfoNet. These materials provide additional information about our participation requirements, health information services, and relevant service use cases and workflows:

1. Communication Package

2. Service Case Studies

3. Service User Guides

4. Service Video Tutorials

5. Training Checklists

In addition to online resources, our Clinical Education team (clinicaleducation@hinfonet.org) welcomes the opportunity to meet with users who are interested in receiving personalized training and education support.

Support Options

During standard business hours (Monday through Friday, 9:00am to 5:00pm), your organization can contact one of our following teams for assistance:

• For participation and contracting matters or new project requests, contact our Client Engagement team (clientengagement@hinfonet.org).

• For workflow, usage, consent, and training questions, contact our Clinical Education team (clinicaleducation@hinfonet.org).  

• For user account creation, password resets, duplicate patient record issues, attribution questions, and other technical troubleshooting assistance, contact our Customer Care team (customercare@hinfonet.org).

Outside of standard business hours, if questions, concerns, or issues arise, our Support Team (support@hinfonet.org) is available to determine the appropriate course of action for your request.

Lastly, if your support needs do not fit nicely into one of the above categories, you can always submit a more generic inquiry through our online contact form (https://hinfonet.org/contact/) or reach out to HealthInfoNet Client Engagement team (clientengagement@hinfonet.org).

New Connection Requests

As a new participant, your connection begins with obtaining access to our Clinical Portal electronic health record system. Depending on the nature of your organization, its technical capabilities, and its interests/involvements, there may be additional connection opportunities to consider in the future, including:

• Connecting Data Interfaces

• Connecting to the Health Analytics Reporting Platform

If your organization would like to pursue a new connection with us or expand your existing connection, please have a member of your leadership contact our Client Engagement team (clientengagement@hinfonet.org) to determine its eligibility, technical requirements, and potential contracting needs.

New Ad Hoc Project Requests

Regardless of the type of connection that your organization has with us, we know that organizational changes happen that could impact HIE contracting and/or technical connections, such as firewall modifications, EHR system migrations, additions of new departments/locations/service lines, etc. Similarly, we encourage our participants to ask us about new ways that we can best support population health and patient care efforts. Whatever the case may be, your organization’s leadership can always reach out to our Client Engagement team (clientengagement@hinfonet.org) to discuss potential ad hoc project requests that may require further exploration.